Because Proactive MD prioritizes comprehensive, high-touch service, each Account Manager serves far fewer clients than our competitors. The low Account Manager to client ratio enables the Proactive MD account management teams to proactively communicate with each client. In addition to providing a yearly Health & Wellness Calendar, the account management team works with customers to establish an annual Account Management Calendar that outlines regular onsite and telephone meetings.
These meetings proactively tackle any potential issues and keep your team informed of the Health & Wellness Center metrics, current events, and upcoming programs/events. Examples from the Account Management Calendar include bi-weekly calls between the Proactive MD Account Manager and the client, monthly metric reviews, and quarterly meetings.
In addition, we offer ongoing communications, ad hoc reporting, special events and engagement initiatives, and integration with and support for your organization’s events—all customized to your culture.
This high-touch customer service approach results in an average of 30 encounters per year with each client.
Proactive MD is always working to improve and innovate in the healthcare space. We maintain relationships with other forward-thinking healthcare providers so that we can provide the best outcomes for our patients. We work in coordination with other providers and follow-up personally with patients who have received care outside of our Health & Wellness Centers to ensure our patients understand their treatment plan, know what will happen next, and have all the resources they need.
Proactive MD offers extensive reporting capabilities that are customized for each client. The client and the client’s consultants receive a login with real-time access to Health & Wellness Center dashboards, where the client can see clinical value trends, population risk trends, and utilization and encounter trends. Proactive MD is also investing heavily in technology to deliver transparency tools that will help the client and their consultants gain even greater insights into their patient population. These tools include features such as an interactive custom query engine, real-time clinic utilization tracking analysis (de-identified data), and expanded and enhanced TPA/carrier integration reporting.
Examples of specific reports we provide to our clients include:
- Effectiveness of clinical quality, care coordination, and patient experience improvement measures
- Individual clinician performance Individual clinician performance compared to book-of-business
- Clinic-level performance compared to book-of business
- 360-degree view of de-identified patient medical claims, gaps-in-care, pharmacy claims, wellness program engagement, network performance, referral rate, and care plan compliance.