Midsize to Large Businesses
Advanced Primary Care
Our Advanced Primary Care model gives access to convenient, top-quality care, empowering patients to take control of their health and employers to take control of their costs.
Our Comprehensive Services
These services are included as part of our fixed-fee pricing structure. Our expert team handles everything from the implementation of your onsite Health Center to ongoing price negotiations with network providers.
Implementation
Our implementations are tailored to meet the unique needs of you and your population, and we manage every step of the process for you.
Dedicated Service
When you partner with Proactive MD, you receive a committed, responsive team that answers phone calls and emails, responds to you quickly, and handles every detail of your account.
Provider Contracting
As part of our Advanced Primary Care services, we identify opportunities to contract directly with outside providers, delivering financial savings and better patient outcomes.
Data & Reporting
Through Proactive IQ, our proprietary data analytics platform, we’re able to understand your biggest healthcare risks and engage your employees based on their unique, individual needs.
Patient Advocacy
We have dedicated Patient Advocates who drive patient engagement, help your employees navigate the entire continuum of care, and create a better overall healthcare experience for patients by advocating for their every need, all while keeping your costs contained.
Clinical Services
We hire passionate, talented providers and care teams and empower them to practice broad-scope Advanced Primary Care at your site.
Second Opinion Network
Proactive MD provides access to a robust proprietary analytics platform, top-quality Centers of Excellence, and second opinion networks. Our partnerships enable us to manage complex medical needs and address your high-cost claimants.
Pharmacy Solutions
We ensure your employees receive the most clinically appropriate drugs at the lowest cost to the employer through onsite dispensing, retail programs, mail order programs, onsite pharmacies, medical oversight, clinical reviews, and additional services.
We come alongside patients through the entire continuum of care.
Benefits
Our Outcomes
We measure our performance fairly and transparently. We also assume the responsibility for patient engagement, providing comprehensive Patient Advocacy services to support and engage individual patients according to their healthcare needs.
80%
Chronic Condition Engagement
91
Net Promoter Score
1.85
Average 3-Year ROI
Results You Can Count On
Our guaranteed outcomes include ROI, patient engagement, chronic care management, and service delivery. These outcomes reflect our commitment to improving patient health while bending the curve of healthcare costs.
From annual wellness checks to chronic care management, we’ve got you covered.
Services
Acute Care
We offer same-day appointments for patients who may have the flu, strep throat, pneumonia, sinus infections, or other illnesses. Our goal is to attend to patients promptly, provide relief, and ensure they can quickly return to their daily routines.
Chronic Care
Comprehensive management of chronic conditions helps patients achieve a higher quality of life. Our care team and Patient Advocate work together to ensure that patients with chronic conditions receive integrated, effective care.
Procedures
We can perform urgent procedures, such as addressing a sprained ankle or closing a cut with stitches. We can also perform diagnostic testing, blood tests, and biopsies onsite so patients don't have to wait weeks for an appointment.
Prevention
Our care team works directly with patients, discussing their concerns and promoting overall health, well-being, and disease prevention. With our onsite model, we can perform everything from annual physicals and health risk assessments to vaccinations and health screenings.
Patient Advocacy
Our care teams are empowered to practice care coordination, locate community resources, navigate social determinants of health, support health literacy, and provide benefits education.
Ready to take the next step? Let's transform the healthcare system together.
ADDITIONAL SERVICES
Explore our add-on services to enhance your employees' patient experience.
Occupational Health and Workers Comp
Occupational Health and Workers CompWe ensure workplace health and safety while protecting the well-being of your employees by offering pre-employment and DOT physicals, drug screenings, injury treatment/prevention, ergonomic assessments, BAT, audiometry, vision testing, respirator fit testing, workers compensation referrals and management, and more.
Virtual Primary Care
Virtual Primary CareWe make patient accessibility a priority by offering remote consultations, follow-up visits, and chronic condition management in the most convenient manner possible. Whether patients work offsite, from home, or are dependents, they have access to our virtual Advanced Primary Care services.
Behavioral Health
Behavioral HealthOur services focus on patients' emotional, psychological, and behavioral well-being, addressing conditions that impact mental health and the ability to function effectively in daily life. Utilizing licensed counselors, we work with patients on anxiety, depression, counseling and therapy, substance abuse treatment, medication management, and more. Our approach integrates care seamlessly with the patient's provider.
Musculoskeletal
MusculoskeletalWe specialize in preventing, diagnosing, treating, and rehabilitating conditions associated with the musculoskeletal system. Our services encompass prevention and education, onsite or virtual physical therapy, occupational therapy, lower back pain management, rehabilitation, diagnostic imaging, and more.
Wellness and Incentive Management
Wellness and Incentive ManagementWe provide tools to manage the well-being of your employees, including wellness programming, incentive design and management, rewards, reporting, and analytics.
Centers of Excellence and Second Opinion Networks
Centers of Excellence and Second Opinion NetworksWe've partnered with several world-renowned medical institutions to provide second-opinion and treatment services for complex, serious, or rare conditions. Through our Centers of Excellence relationships, we focus on conditions such as cancer, cardiovascular issues, orthopedic care, joint replacement, and more.
Remote Patient Management
Remote Patient ManagementBy leveraging Bluetooth and cellular technology, we not only monitor patient health status but also effectively manage their conditions and lead them toward better health.
Health Coaching
Health CoachingOur Health Coaches guide patients in making sustainable, positive changes to enhance their overall health and well-being. Our coaching programs extend beyond traditional medical interventions, often including lifestyle factors, behavior change, and holistic well-being.
Dental
DentalWe provide comprehensive dental care, including preventive cleanings, routine dental exams, and basic procedures. Our services aim to provide optimal oral health through personalized treatments and regular checkups.
Frequently Asked Questions
Overview
Simply put, Proactive MD is not just an onsite clinic provider. While we do operate onsite Health Centers as a part of our total offering, these centers are just one piece of our transformative healthcare model.
Our model of care is built upon the foundation of Patient Advocacy. Our care teams are empowered to practice Care Beyond the Walls®, which includes comprehensive primary care services, patient engagement, social determinants of health, and thorough care coordination through the entire continuum of care. This is supported by our robust proprietary analytics platform and access to top-quality Centers of Excellence and second opinion networks, allowing us to navigate chronic condition management and focus on patient data and population health concerns.
Our Health Centers serve as the hub for patient interactions and for primary care services, but we come alongside patients and support them through the entire continuum of care, both inside and outside the clinic. Through this comprehensive model that addresses complex conditions and the social and behavioral determinants of health, we can impact the cost of care and improve patient health.
At Proactive MD, we provide high-quality, comprehensive care across all our service models. Our Advanced Primary Care program elevates patient-centered care by collaborating with larger employers and offering robust strategies for population health management. Tailored to meet the unique needs of each employer's population, this program involves longer contracts and customized healthcare solutions.
Cost
We are better equipped than our competitors to bend the healthcare cost curve because we offer a more complete solution. First, unlike any of our competitors, we have a solution for your most complex and costly patient diagnoses. It is estimated that a small percentage of your patient population accounts for up to 90% of your healthcare spending, yet most onsite clinic models provide no services or chronic condition management for these patients. Our model not only provides these patients with access to high-quality, appropriate care at negotiated rates but also supports their ongoing recovery and wellness through our Patient Advocacy services.
But that’s just one way that we bend the cost curve. We also use our proprietary analytics platform to reach the right patients at the right time to prevent and manage critical health incidents. We use these
same analytics and our Patient Advocacy services to create higher patient engagement, which allows us to better manage health conditions and reduce your specialist costs. Finally, we guide patients through the entire continuum of care teaching them to become better consumers of health, which results in more effective use of the healthcare system, lower costs, and improved patient outcomes.
At Proactive MD, we believe in care without compromise—even when that care extends beyond the walls of the traditional onsite clinic. Our unique approach allows us to manage complex medical conditions while still containing costs. Unlike many onsite clinic vendors, we provide solutions for patients requiring specialty care to combat the rising cost of healthcare. Our care teams are equipped to utilize data and professional networks to identify high quality specialists locally and across the country. Through our relationships with leading academic hospitals and surgery centers, we can confirm diagnoses, optimize treatment plans, and deliver comprehensive healthcare solutions. Proactive MD is committed to ensuring that patients with complex needs receive the most cost effective, appropriate care and the most successful possible outcomes.
Most onsite clinic vendors use a pass-through, cost-plus pricing model that places performance risk, administrative burden, and all financial variability back on the client. Proactive MD offers a comprehensive fixed fee program pricing structure that includes labor, Patient Advocacy services, supplies, professional fees, technology services, marketing, and management fees.
Services
Proactive MD has pioneered an Advanced Primary Care model that empowers providers to practice broad-scope primary care onsite. Patients can come to our Health Centers for everything from routine annual checkups and health screenings to acute care and vaccinations.
An Advanced Primary Care practice focuses on high-quality care and improved health outcomes rather than volume-based clinic measures. The Advanced Primary Care model empowers providers to Care Without Compromise and enables them to practice medicine the way they trained. Providers get to spend more time with patients and practice broad-scope primary care in-house instead of referring patients to specialists for care they can provide. In fact, an Advanced Primary Care practice maximizes reverse referrals to keep costs low. When a patient does require specialist care, an Advanced Primary Care clinic delivers high-quality care coordination, remaining connected to and involved with the patient throughout the entire spectrum of care.
Advanced Primary Care models make the system more accessible and understandable for patients. Our Proactive MD Health Centers practice this level of care, providing personalized, compassionate, informative, and affordable support when navigating the healthcare system.
Reporting and Account Support
You are welcome to communicate with your Client Relations Manager as often as you need to—and you can expect your Client Relations Manager to reach out to you as well. Proactive is more than just part of our name; it’s our promise. We guarantee high-quality service and fast response times.
Because Proactive MD prioritizes comprehensive, high-touch service, each Client Relations Manager serves far fewer clients than our competitors. The low Client Relations Manager to client ratio enables the Proactive MD Service Delivery team to proactively communicate with each client. The account management team works with clients to develop a customized engagement strategy alongside the care team to account for each patient population's specific needs.
These meetings proactively tackle any potential issues and keep your team informed of the Health Center metrics, current events, and upcoming programs or events. This includes bi-weekly calls between the Proactive MD Client Relations Manager and the client, monthly metric reviews, and quarterly meetings.
In addition, we offer ongoing communications, ad hoc reporting, special events and engagement initiatives, and integration with and support for your organization’s events—all customized to your culture.
This high-touch customer service approach results in an average of 30 encounters per year with each client.
Proactive MD is always working to improve and innovate in the healthcare space. We maintain relationships with other forward-thinking healthcare providers so that we can provide the best outcomes for our patients. We work in coordination with other providers and follow-up personally with patients who have received care outside of our Health Centers to ensure our patients understand their treatment plan, know what will happen next, and have all the resources they need.
Proactive MD offers extensive reporting capabilities that are customized for each client. The client and the client’s consultants receive a login with real-time access to Health Center dashboards, where the client can see clinical value trends, population risk trends, and utilization and encounter trends. Proactive MD is also investing heavily in technology to deliver transparency tools that will help the client and their consultants gain even greater insights into their patient population. These tools include features such as an interactive custom query engine, real-time clinic utilization tracking analysis (de-identified data), and expanded and enhanced TPA/carrier integration reporting.
Examples of specific reports we provide to our clients include:
- Effectiveness of clinical quality, care coordination, and patient experience improvement measures
- Individual clinician performance compared to book-of-business
- Clinic-level performance compared to book-of-business
- 360-degree view of de-identified patient medical claims, gaps-in-care, pharmacy claims, wellness program engagement, network performance, referral rate, and care plan compliance
Guarantees
Fees at risk refers to the percentage of fees that an onsite clinic vendor is willing to tie to their performance guarantees. While many vendors boast that they place 30%-100% of their management fees at risk, what they don’t tell you is that those management fees typically equal about 2%-7% of their total fees. In contrast, Proactive MD operates in a transparent way, putting all service fees at risk—which typically equals 20% of our total fees.
We offer service and performance guarantees that work to bend your healthcare cost curve, such as: ROI, patient engagement, chronic condition management, and service.